Last updated: June 7, 2026
At Qonnect, your privacy is the whole point. Our app lets someone contact your vehicle without ever knowing your phone number. This page explains what information we collect, why we need it, and how we keep it safe — in plain language, not legal jargon.
We only collect information that is directly needed to make the app work. Here is everything we store:
Used to verify your identity when you sign in (via a one-time OTP). Your number is never visible to anyone who contacts you through the app.
The vehicle type, registration number, and the nickname you give it. This is what gets linked to your QR code so people can reach you.
A log of contact requests you receive — including the reason, date, and how long a call lasted. This powers the History screen in your app.
If you choose to add emergency contacts, we store their name, phone number, and your relationship to them. These are only shown to someone who scans your QR code if you explicitly turn on that option.
If you order a physical QR sticker, we collect your name, phone, and shipping address to deliver it to you. We do not store this for any other purpose.
We store a payment reference ID to confirm your order went through. We never see or store your card number, UPI ID, or bank details — that is handled entirely by our payment provider.
A device identifier that allows us to send you push notifications when someone contacts you or calls you through the app. It is deleted automatically when you sign out or uninstall the app.
Anonymous events like when a QR code is scanned or a session starts. We use this to detect abuse and keep the platform safe — not to profile you.
We do not collect your location, your phone’s contact list, browsing activity, or anything unrelated to the features above.
This is the core promise of Qonnect: the person who scans your QR code will never see your phone number — not before the call, not during it, and not after.
When someone scans your vehicle’s QR code, we create a temporary, anonymous session between you and them. They connect to that session, not to your number directly.
If you add emergency contacts, you can optionally allow their phone number to be visible to a scanner. This is an opt-in toggle per contact — it is off by default and entirely your choice.
The app will ask for these permissions at the right moment. You can deny or revoke any of them from your phone’s Settings at any time:
We delete your data as soon as it is no longer needed:
We take security seriously. Here is what we do to protect your information:
No system is completely unbreakable. If a breach ever occurs, we will notify affected users promptly and take immediate action.
You are in full control. You can delete your account and all your data at any time:
Go to Settings → Delete Account. Your account and all associated data will be permanently removed.
Send a message to support@xaptis.com with the subject “Account Deletion Request”, along with your registered phone number. We will delete everything within 14 days.
You have the right to:
Email us at support@xaptis.com for any of the above. We respond within 30 days.
Qonnect is not for children under 13. We do not knowingly collect data from anyone under that age. If you think a child has created an account, please email us at support@xaptis.com and we will delete it right away.
Occasionally the app may link to external websites. We are not responsible for their privacy practices — please check their policies directly.
If we make significant changes to this policy, we will notify you with a push notification or an in-app message before the changes take effect. The “Last updated” date at the top always reflects the latest version.
Have a question about your privacy, or want to exercise any of your rights? We’re happy to help.
We aim to respond to all privacy enquiries within 30 days.